Terms & conditions

Commercial policy

The “Vendor” Sara Cortes Ventura (Birdwalk) has products for sale on birdwalkdesign.com, and the “e-commerce” services are available exclusively to end-users / “consumers”.

The “Consumer” is an individual who acts/purchases outside their business or profession. If you are not a “consumer” we ask you not to make purchases on the birdwalkdesign.com online sales site.

Sara Cortes Ventura reserves the right not to process orders received from users who are not “Consumers” or those who are not as per the general conditions of sale of the Vendor Sara Cortes Ventura.

These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed at birdwalkdesign.com between the Birdwalk Online Shop (birdwalkdesign.com) consumers and the vendor.

The “Consumer” must give the “Vendor” an email address or the details of another form of contact that are correct and complete and accept that the Vendor can contact them using these details if necessary.

Ordering

To order on birdwalkdesign.com you have to have an email account and ensure your browser is configured to accept cookies and pop-ups, to enjoy all the Browsing Conditions of the Birdwalk Online Shop.

We reserve the right not to accept your order, or to cancel it even after automatic confirmation.

By submitting the order form, you accept the general purchase conditions along with other conditions existing on birdwalkdesign.com through links, including the term and conditions.

The vendor may not process orders that do not have guaranteed payment; when orders are incomplete or incorrect, or if the ordered products are no longer available. In such cases, we will inform you by email that the sales contract has not been made and that we have not proceeded with the sale, specifying the reasons.

If the products presented in the online shop (birdwalkdesign.com) are no longer available at the time of your last access or when we receive the order, we must inform you of their unavailability within 30 days after receipt of the order.
If an order has been placed and payment has been made for products that are no longer available, we will repay the money for the unavailable items.

Right not to accept the order or cancel the purchase

Birdwalk reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, without liability for any damages or costs:
The product is no longer available / in stock (payments will be returned);
The billing information is not correct or cannot be checked;
The order is flagged by our Security Systems as an incorrect order or is susceptible to fraud;
We have not received a payment transfer for your order within 5 days of accepting your order;
If we believe you are under 16 years of age;
If we believe you are a reseller;
It is not possible to deliver to the address provided.

Data verification

After receiving the order, we may run some checks on it before we prepare it.

These checks can include address verification, credibility and fraud verification. Regarding fraud verification, we perform partially automated checks on all orders to filter unusual, suspicious or transactions identified as susceptible to fraud. Suspicions of fraud will be investigated and, if necessary, prosecuted. By confirming your request, you agree to these conditions.

Payments

Methods of Payment

You can pay with the following methods: Debit or Credit Card (Visa, MasterCard, Maestro, Amex and more), MB Way and Paypal. We do not accept any other payment methods than those mentioned. Please do not attempt to pay by any means other than those specified. If you do, we cannot be held liable for the loss of payment or any other damage that may result.

Payment processing

If you pay by Credit Card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of Credit Card payment, all details (e.g. card number or expiry date) will be sent by encrypted protocol to the company providing the remote electronic payment services, without third parties being able to access the information.

This information will not be used by Sara Cortes Ventura (Birdwalk) except to carry out the procedures needed for the purchase or charge back, in case of a return, as per the exercise of the right of return or for reporting fraud cases to the police.

The purchase price of the products and carriage costs, as indicated in the order form, will be charged to the current account when the purchased products are shipped.

Order security

The birdwalkdesign.com store uses one of the most robust security technologies among the encryption platforms available.

Your payment information is encrypted from the moment you enter until your transaction is processed and is not stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed.

Sara Cortes Ventura (Birdwalk) shall not be liable for any damages suffered as a result of the use of electronic means of communication including, but not limited to, recurring damages from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications or virus transmissions.

If you choose to pay by ATM Reference, we begin processing your order once we have received payment. That could take several days. If we have not received any payment three calendar days after the order was placed, Birdwalk is entitled to cancel the order.

Payments can only be processed if the information to be used for invoicing can be checked.

Reservation of ownership

Sara Cortes Ventura owns the company’s products until it has received full payment for all these products.

Prices

The prices of the products displayed on the site include Value Added Tax (VAT). Shipping fees are applied per order. The exact price of the shipping fee depends on where your order is to be delivered. For additional information on shipping fees by country please refer to the FAQs section of the website.

All prices are quoted in euros. Please note that changing the country of delivery may influence prices due to shipping costs.

Your total price
The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.

Price changes
The prices of the products presented on the site are subject to change. Sara Cortes Ventura (Birdwalk) reserves the right to change prices without prior notice. The prices shown at the time of purchase are the prices applied to that purchase.

Price errors
Please note that even though the website is updated with extreme care, the price information on the website may contain errors. Sara Cortes Ventura (Birdwalk) is not bound to the offer and reserves the right to cancel your order should such an error occur.

Quality and warranty

Birdwalk does not sell products that are defective or of substandard quality. The main features and ingredients of each product shown on birdwalkdesign.com can be found on each respective product page.

The products offered for sale at birdwalkdesign.com may not exactly match the actual appearance in terms of image and colour, due to the Internet browser and monitor used.

All hygiene products have a protective pleated sheet of paper. Do not remove this protective sheet if you want to return the purchased product.

If you return purchased products, Birdwalk has the right not to accept the return of hygiene products that are returned without the protective sheet or that have been altered from their original condition or damaged.

Customer support

For further information, you can contact the vendor by email to info@birdwalkdesign.com. You can also get information in the FAQs menu of the site.

Conditions that apply to Promotional Codes (discounts)

When used according to the rules, a promotional code entitles the user to take advantage of a promotion/discount relating to the purchase of a specific product or for a set of products, during the period indicated/associated with the promotional code/promotional campaign.

The promotional codes can only be used in online purchases made on the site. The sale, exchange or donation of a promotional code is not allowed. Any customer who has a promotional code may not upload it or make it available on any website or other public form of offer, donation, sale or exchange. Promotional codes cannot be used for commercial purposes.

The promotional code is connected with the Birdwalk brand. Promotional codes cannot be used in connection with another brand, company or name. It is also not permitted to use the promotional code in an illegal, abusive or disrespectful manner, nor any other way that could damage Birdwalk’s reputation.

The use of the promotional code is limited to one use per product and order only. Promotional codes cannot be used in conjunction with any other promotions or special offers.

Promotional codes cannot be exchanged for cash.

Birdwalk has no obligation to re-issue or return promotional codes. However, if Birdwalk decides to re-issue or refund a promotional code, it needs to have access to the initial promotional code. You must, therefore, keep a copy of your promotional code, otherwise, it cannot be re-issued or replaced in case of loss.

In cases where Birdwalk re-issues/refunds the promotional code, the discount of this amount may only be applied to a purchase for an amount equal to or greater than the purchase in which the discount/promotional code was issued.

Notwithstanding any other rights, Birdwalk has the right to immediately invalidate the promotional code if it has reason to suspect that a promotional code is being used in breach of the above-mentioned assumptions, by usurpation or in other cases where Birdwalk has reason to do so.

Availability

All orders placed on the site are subject to availability. Birdwalk tries to ensure that all items offered for sale on the site are in stock. However, Birdwalk reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In such cases, Birdwalk will inform the customer of this fact and refund the amount paid.

Special Offer Validity

Website offers are valid only for the time they are displayed on the website unless otherwise stated. Birdwalk is not bound by any offer if there are errors or misspellings, wrong prices or other errors in the information on the website. Birdwalk reserves the right to cancel any purchase and sale made under such errors.

Liability

Birdwalk shall only be liable for damages suffered by the Customer if such damages result from violations of Birdwalk’s contractual obligations towards the Customer, or if Birdwalk’s liability results from the applicable legal law.

If the Customer has suffered damages related to the website activity, Birdwalk’s liability shall be limited to:
Damage to Birdwalk products or other materials;
Reasonable and demonstrable costs incurred by the customer to find the cause and the amount of compensation attributable to the damage;
The maximum reimbursement of the above-mentioned compensation shall be (if applicable) the price of the products concerned.

Birdwalk shall not be liable for damages suffered by third parties resulting from the use of any of our products. Birdwalk shall not be liable for damages suffered by the customer as a result of the improper use of our products.

Birdwalk shall not be liable for damages that are the result of incorrect information on the website.

If a Customer suffers damages that are the result of gross negligence or wilful misconduct on the part of Birdwalk, none of the limitations in this article shall apply.

Applicable law

These terms and conditions and all disputes arising in connection with these terms and conditions, including their validity, the use of the site or any purchase there in shall be governed by Portuguese law.

Amendment of Terms & Conditions

Birdwalk has the right to change these Terms & Conditions at any time. The user is subject to the principles and the Terms & Conditions in force when the order is placed, except if the law or competent authority imposes any alteration to them.

Information on the site

Although Birdwalk works with great care on its website, the information, text, graphics, films, music and/or other services may contain errors or be incomplete or incorrect.

Sara Cortes Ventura (Birdwalk) shall not be liable for any damages resulting from the use (or inability to use) the website, including damage caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of wilful misconduct or negligence on the part of Birdwalk.

Trademarks and website copyrights

All brand names, product names and titles used on the site are trademarks or registered names of Birdwalk or registered trademarks and registered names of other holders.

The user/customer of the site is not authorised to use or reproduce any such trademarks or registered names as this constitutes a violation of the titleholder’s rights.

Everything concerning the design, text, documents, films, music and/or other services of the site, the selection and organisation of the site, and all other materials on the site, are the property of Birdwalk and its suppliers.

Users/customers are only authorised to electronically copy and print portions of the site if this is necessary to place an order on the site or to use the site as a source for purchase.

Users/customers are not authorised to make any other use of the site or the information and materials contained therein, including reproduction for purposes other than those stated above, modification, distribution, or republication.

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