Terms & Conditions

Terms and Conditions of Sale

Welcome to BirdWalk’s online shop, available at www.birdwalkdesign.com. These Terms and Conditions govern the relationship between BirdWalk (referred to as "we," "our," or "us") and any user or customer ("you" or "your") regarding the use of our online shop and the purchase of products therein. By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using this website.

LEGAL INFORMATION

Provider Identification
BirdWalk is operated by Sara Cortes Ventura, registered at Rua Padre Francisco Álvares 13, 3º esq, 1500-476, Lisboa, Portugal, VAT Number PT238425606. For any inquiries, contact us via email at info@birdwalkdesign.com.

By accessing or using this website, you agree to the following Terms and Conditions, which govern your use of this site, including all purchases made from BirdWalk.

Scope of Application
These Terms apply to all users of the website and all sales made via the BirdWalk online shop. By placing an order on our website, you confirm that you are at least 18 years old or have parental/guardian consent to enter into contracts. Agree to provide accurate and up-to-date information when registering or making purchases.

Applicable Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with Portuguese law. In case of disputes arising from the use of this website, the competent courts in Lisbon will have jurisdiction, unless otherwise specified by mandatory consumer law.
Consumer Dispute Resolution: In compliance with European Union law, customers have the option to resolve disputes through the Online Dispute Resolution (ODR) platform or contact the Centro de Arbitragem de Conflitos de Consumo (Consumer Arbitration Centre), which can provide a neutral space for resolving disputes outside of court.


PRODUCTS AND PRICES

Product Information
We strive to ensure all product descriptions, images, and prices are accurate. However, small deviations in color or appearance may occur due to screen settings.

Prices and Taxes
All prices include applicable VAT. Any additional fees, such as shipping costs, are calculated and presented at checkout.

Errors and Omissions
In case of pricing or typographical errors, we reserve the right to cancel or amend orders. You will be informed promptly and offered the option to proceed with the corrected price or cancel the order.


ORDER CONFIRMATION AND PAYMENT

All orders placed through this website are subject to confirmation and acceptance by BirdWalk. We reserve the right to refuse or cancel orders for reasons including, but not limited to, fraud suspicion, technical issues with the payment system, stock unavailability, or non-compliance with these Terms.
Payment methods accepted: Credit/Debit Cards (Visa, MasterCard, etc.), PayPal, MB WAY.
Your payment is processed through a secure third-party payment provider (e.g., PayPal or Stripe). BirdWalk does not store your payment information.


SHIPPING AND DELIVERY

We strive to process and ship your order within 2-5 business days of order confirmation, depending on availability. Shipping times may vary based on your location.

Shipping Fees: Shipping costs will be calculated at checkout based on the delivery address.
International Shipping: For international orders, customs duties and taxes are the responsibility of the customer.
Delivery Delays: We are not responsible for delays caused by third-party carriers or customs processes.

We work with CTT Expresso and Iberomail for shipping worldwide. Each order is assigned a tracking number, which you will receive via email as soon as your order is shipped. For more information about estimated delivery times, please visit the Deliveries page. Please be aware that delivery times can vary based on your location and the time of the year.
If you change your address for some reason and your order has already been confirmed, you’re responsible for any additional shipping costs. We shall not be liable for any delay caused by circumstances beyond reasonable control. If you have any questions concerning your delivery please reach out to us at info@birdwalkdesign.com.
In the event of delay or non-delivery, please contact us at info@birdwalkdesign.com. We will investigate and, where applicable, provide a refund or replacement as required by law.


RIGHT OF WITHDRAWAL

You have the right to withdraw from your purchase within 14 calendar days from the date you received the goods, without providing any reason.
To exercise your right of withdrawal, please contact us at info@birdwalkdesign.com to inform us of your decision. After notifying us, you must return the goods to us at your expense. Products must be returned in their original condition, unused, and with all tags/packaging intact. Alternatively, you can leave the items at our Lisbon shop. For more information, visit the Returns page or contact us through info@birdwalkdesign.com
Exemptions: The right of withdrawal does not apply to custom-made or personalized products.
You will receive a full refund (excluding return shipping fees) within 14 calendar days of receiving the returned product. Refunds will be processed through the same payment method used for the original transaction unless otherwise agreed.


PRIVACY AND DATA PROTECTION

We are committed to protecting your privacy. We collect and process your personal data in accordance with the General Data Protection Regulation (GDPR).
Data Collection: When you make a purchase or subscribe to our newsletter, we collect your personal information (name, email, address, etc.) to process your order and communicate with you.
Data Use: We use your data only for processing orders, customer support, and marketing (if you have subscribed to our communications).
Data Retention: We retain your data only for as long as necessary for business purposes or to comply with legal obligations.
For more details, please see our Privacy Policy.
Intellectual Property

All of the content that appears on the Site, including all visuals, text, audio and video clips are subject to copyright protections and/or other intellectual property rights or licenses held by BirdWalk (“Content”). We either own or have a licence to all such Content.
Subject to your compliance with these Terms, BirdWalk grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and view the Content solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes. It’s completely forbidden to manipulate, distribute or reproduce by any means any of the content that appears on this website.


LIMITATION OF LIABILITY

BirdWalk provides its products and services on an "as is" and "as available" basis, without any warranties, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. While we strive to ensure the accuracy and reliability of the information on our website, we do not guarantee that the website will operate without interruptions, errors, or vulnerabilities.
To the extent permitted by applicable Portuguese law, including Decree-Law no. 24/2014, BirdWalk disclaims any liability for indirect, incidental, consequential, or punitive damages arising out of or related to the use of our website or services. This limitation of liability includes, but is not limited to, loss of data, revenue, or profits.

Our liability for direct damages, where legally applicable, will not exceed the total amount paid by the customer for the purchased product or service giving rise to the claim. This exclusion does not apply in cases of willful misconduct, fraud, gross negligence, or where liability cannot be excluded under Portuguese law.
BirdWalk is not responsible for damages resulting from external events beyond its control, such as natural disasters, strikes, or interruptions caused by third-party service providers, including hosting and payment platforms. Additionally, BirdWalk assumes no liability for the content, accuracy, or availability of third-party links or resources accessed through its website.


THIRD PARTY LINKS

The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.


WAIVER OF RIGHTS

By agreeing to these Terms and Conditions, you acknowledge that any rights or provisions that may be waived in the future, whether in part or in whole, shall not be deemed a waiver of any other right or provision of these Terms. A failure or delay by BirdWalk to exercise any rights, powers, or privileges granted under these Terms will not constitute a waiver of such rights, powers, or privileges. Furthermore, no waiver shall be binding unless in writing and signed by a duly authorized representative of BirdWalk.


INDEMNITY

By using this website, you agree to indemnify and hold harmless BirdWalk Design, its officers, employees, agents, and partners from any claims, losses, or damages arising from your breach of these Terms and Conditions or your misuse of the products or services provided.
Termination

BirdWalk may suspend or terminate your access to the Site and Services at any time, without notice, if you breach these Terms. You may also terminate your use of the Services by discontinuing use of the Site. Termination does not affect any unpaid obligations owed prior to termination.
Upon any termination, discontinuation or cancellation of Services or your Account, the following sections will survive: User Content, Payments, Feedback, Disclaimer of Warranty, Limitation of Liability, Dispute Resolution, Governing Law, and General Terms.


CHANGES TO TERMS

BirdWalk Design reserves the right to modify or update these Terms and Conditions at any time. Changes will be posted on this page, and the revised Terms will take effect immediately upon publication. It is your responsibility to review these Terms periodically.


SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions will remain in full force and effect.


CONTACT INFORMATION
For any questions or concerns regarding these Terms and Conditions, please contact us at info@ birdwalkdesign.com. We will get back to you in 3 days.