Shipping policy
Please be aware that by using BirdWalk's website or placing an order, you agree to be bound by the Terms & Conditions set out herein. Please make sure you have read and understood the Terms before placing your order.
All orders are shipped from our studio in Lisboa, Portugal. CTT Expresso and Iberomail will be the partner carriers. Delivery hours take place between 9am and 7pm on working days. After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
The normal delivery time from the package to leave our warehouse is:
- 1 working day to Portugal
- 1 – 10 working days to Europe
- up to 15 working days to the remaining destinations
If delivery is not possible for any reasons, the package will be returned to us.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
Orders that are returned to us due to an incomplete or incorrect address provided will not be returned to the customer and will only be resent at the customer’s expense. Additionally, orders that are abandoned by the customer for any reason will not be returned to the customer and will only be resent at the customer’s expense. Please send us an e-mail if your package has not been delivered in the calculated time span.
LOCAL PICK-UP is possible in Portugal, at our shop: Avenida Miguel Bombarda 106, Lisboa.
We are pleased to offer Same-Day Local Pick-Up at Lisbon shop, between 11am and 7pm, from Monday to Friday. Orders ready within 24h after confirmation (during business hours).
SHIPMENTS TO NON EU COUNTRIES
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.